You can shop easily without having to register. But if you register as a member of Steve Madden, you will enjoy various benefits such as:

• Faster checkout on your next order
• Saving more than 1 delivery address on your account
• Update your account information
• Track your order status
• View previous orders
• The option to subscribe to our newsletter for new products, promotions, events and other offers.

Please follow the steps below:

1. Click "Join Now" on the website’s top-left corner
2. Fill in the details and click "Create An Account"

You can start shopping and will receive a confirmation email. Please click here for registration.

Please follow the steps below:

1. Click “Sign In”, fill in your registered email and password, then click “Sign In”.
2. Click “Account Information” to update details and click “Save”.

Please click here to update your account.

1. Click “Login”
2. Click “Forgot Your Password?”
3. Fill in your registered email address
4. Click “Reset My Password”
5. You will receive a reset link via email

Go to this page and click "Forgot your password?".

1. Click “Sign In”
2. Click “Address Book”
3. Choose “Change Billing Address” or “Add New Address”.

Manage addresses here.

Follow these steps:

1. Select a product and size, then “Add to Cart”.
2. Click the Shopping Bag icon to review cart.
3. Click “Buy Now” and enter contact & delivery details (or log in).
4. Choose delivery method and review order.
5. Select payment: Virtual Account, Credit Card, or Atome.
6. Click “Place Order” and complete payment.
7. You will receive order status emails.

Start shopping here.

1. Through our official website
2. At our retail stores — see locations

We will process your refund via the original payment method (credit card return or bank transfer for VA). Refunds typically take 7–14 working days depending on method.

1. Click "Track Order" on the top right
2. Enter your Order ID (must match your email)
3. Click "Search" to view delivery status

Track your order here.

Most are the same; some collections may be exclusive to one channel.

Prices are generally the same, but specific promotions may be channel-exclusive.

Promotions change over time. Join our newsletter to receive updates.

1. Go to the product page
2. Open the “Size Chart” under the product name

See the size chart on the product details page.

EU sizes are commonly used. You can also view the insole size in CM in the size chart.

Changes to order details are not possible after purchase; please review before paying.

Yes — all products sold in our official store are original.

If the size can be selected/added to cart it is available. Otherwise it's out of stock.

We can’t confirm restocks. Check the website and newsletter regularly.

For Asia region: China, Vietnam, India, and Indonesia. Fulfilment country varies by stock.

We don’t provide shopping bags for online purchases.

1. Virtual Account (Mandiri, BCA, Permata, BNI)
2. Credit Card (VISA, JCB, Mastercard)
3. Atome

Select Payment Method > Virtual Account > Place Order.

After "Place Order", you’ll receive a VA number on the payment page. Pay within 24 hours.

Yes — 1×24 hours after placing the order. Otherwise it will auto-cancel.

1. Select Payment Method > Credit Card > Place Order
2. Enter cardholder details
3. Complete 3-D Secure if prompted

You’ll receive a confirmation email after successful payment.

We use secure providers and 3-D Secure. Card details aren’t stored and must be entered for each transaction.

Currently not supported.

Atome lets you split payments (3 or 6 months) with no interest. Available to Indonesian citizens aged 18–65 with e-KTP. See Atome help.

Home Delivery via shipping partner.

Your order is delivered by our shipping partner.

Issued by the shipping partner when the order is ready to ship; used as proof of delivery.

We email the tracking number when the order is with our delivery partner.

Free shipping throughout Indonesia for all website purchases.

Jakarta: 1–4 working days. Outside Jakarta: 2–7 working days. If delayed beyond this window, contact Customer Service.

Please click here to track your order.

1. Click "Track Order"
2. Input your Order ID number
3. Make sure the Order ID is the same with the one sent to your email address
4. Click "Search"
5. Delivery status information will show according to the order ID number you have entered

Track here.

Contact Customer Service within 14 days; keep products and packaging in original condition. See our Return Policy.

It is not possible to change the address details as order will be shipped according to the address registered in the system. Please make sure all your shipping address data is correct before payment.

Yes — returns may be eligible subject to the following terms and conditions:

• Original & Unused Condition: The product must be unused, in original condition, with all original tags and labels attached.
• No Damage or Defects: The product must be unworn, unwashed, and undamaged — no stains, broken seams, loose threads, missing accessories, or signs of wear and tear.
• Complete Original Packaging: Return the item with its brand box and original packaging intact. Do not attach tape/labels directly to the box. All accessories from the original packaging (cartons, hangers, stickers, ribbons, ropes, polybags, plastics) must be included.

See our full return policy here.

Submit your return request within 14 days from the date the order was received.

Requests are not applicable for:

• Swimwear, sports bras, sports apparel, tight clothing (including leggings/compression/cycling pants), socks, fitness equipment, sports accessories (including hats), and items/brands with specific terms stated on the product page.
• Products purchased with promotions.

You can submit your return request by contacting our customer service team via email: connect@stevemadden.id.

You may return via our delivery partner. We can arrange courier pick-up for you — simply hand over the packaged products at the scheduled time.

Products purchased with promotions are not returnable and refundable.

Exchanges are valid only for specific issues and must be with the same product (same SKU, size, and color):

• Incorrect Size: The received product size does not match the ordered size (or mismatch between product and box, or left/right).
• Incorrect Color: Product color differs from the description/image.
• Broken Product: Faded color; damaged material (peeled leather, torn fabric, loose stitching/knitting), stains or deformed parts; missing parts (loose buttons, broken zippers, missing pieces/parts, broken handles, cannot be pumped for balls).

Exceptions: No exchange for color differences caused by lighting/screens, or for wrong purchase/change of mind.

Refund via original payment method (credit card refund or bank transfer for VA). No cash refunds.

Shipping fees for returns are not reimbursed.

Typically within 7–14 working days after we receive the returned product; varies by payment method.

Refunds are based on the amount paid, excluding e-voucher/coupon discounts.

Return via our delivery partner. Contact Customer Service for assistance.

You can get information about ongoing promotions through the banner on the store's website main page. We always provide information on the latest products and promotions on this page.

Please click here to see our ongoing promotions.

Please refer to the validity period, as well as the voucher's Terms and Conditions.

1. Store location information — here
2. Job vacancy information — here